You have been tagged Helen - on the Great Big Veg Challenge....
I managed to book an advertised ticket and reserve a seat on the 1:10pm train from St.Erth to Reading on 30/5/07 to be told this was a 'ghost train' that never runs and part of the reply from the Customer Service Adviser says and I quote....''I was concerned to hear that your journey was not as pleasant as it should have been as a result of a different ticket being issued than the one you asked for.I am unable to offer any compensation, as the National Conditions of Carriage does specify that it is the customers responsibility to check that the correct tickets have been issued. It is also the customer’sresponsibility to check travel restrictions beforehand so that the service they use is relevant to the ticket they have purchased (this is written on the front of the ticket).Absolute RUBBISH on 3 accounts1.I was sold the advertised ticket2.The details on the ticket were 100% correct3.Absolutely nothing was written on the tickets apart from the usual dates times destinations etc.I have written directly to Alison Forster (MD) to get her to kick some ass. Longshanks of St.Ives
Good luck with your complaint. Don't be afraid of challenging their decision. That first letter is just a standard brush-off, and if you complain again, the letter has to be seen by a manager, so you have much more chance of getting somewhere. Let me know how you get on, and whether Alison Forster replies with something more useful than "sorry".
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