My eyes and ears at Reading station (actually she's a whole person, but it would take too long to list every part) has complained to me of a worrying case of jobsworthiness, as follows:
She quite often pays on the train on the way home from Paddington for a first class upgrade, as when it's very busy, she feels it's worth the £13 extra just to have a nice sit down after a hard day. However, two days ago she asked the train manager if she could upgrade and he said no. She asked why, and he said she couldn't upgrade her ticket on the train, and should have done it beforehand.
However, how did she know whether or not she was going to get a seat until she got onto the train? And surely, anyone who's prepared to pay a few pounds to go and sit in a half-empty carriage and help ease the congestion in standard class should be welcomed?
My friend then questioned the train manager, saying she often upgraded her ticket on the train. His response was that the people who were upgrading her weren't doing their jobs properly, as it wasn't allowed.
Livid, my friend found that her only possible revenge was to stand defiantly in the first class carriage all the way back to Reading, and then ring me and complain about it.
Surely this train manager was wrong? Please can I have some guidance on this, as it seems unbelievable that on-train upgrades aren't allowed, when seats are quite clearly available.