I was perusing the new comments this morning, when I was delighted to happen across one from someone claiming to be a First Great Western employee. Amazingly, this member of the Customer Service staff said he (or she) had no idea that the company was so hated. Clearly, we have not been complaining loudly enough, or making our grievances known to the right people. So, what should we do about this?
Well, for a start, continue to order your "I Hate First Great Western" badges (just e-mail me, the address is on the right hand side of the blog) and wear them prominently when your train is delayed, full-to-bursting, or cancelled. Make sure you complain in writing at least twice, every time there is a serious problem. And, e-mail your complaints about the company's service directly to Alison Forster, the FGW Managing Director: email@example.com.
But also, if you are that FGW employee, please come back again and take part in our discussions, so we can find out more about why FGW makes the lives of its customers such a misery - are they simply unaware of how horrendous the commuter's life is, don't they care, or it just that they're not very good at running a train service? I'd be fascinated to know more about things from your point of view.
And, if you are someone high up in First Great Western, reading this blog, get in touch! All we're asking for is a reasonable service, some perks for paying a fortune for a season ticket, and the feeling that when we scream, someone's listening. Are you out there? Hello?