My diary informs me that it is now 100 days since First Great Western failed to provide a bus replacement service, and left me beside the side of the road in the middle of the night, forcing me to spend £12.00 on a taxi to get home.
Since then I have written three letters of complaint, and received two rail travel vouchers and a free standard-class return trip to the location of my choice.
What I have still not received, sadly, is the £12.00 which was the subject of my original request.
I'm wondering what comes now, as I pen my fourth complaint letter this week. The apologies have become more and more grovelling, the offers of free travel more and more generous, but still no cheque arrives, so what next? Well, my fingers are crossed for a first-class upgrade, as I am thoroughly enjoying my free three-month off-peak upgrade, (see previous post to find out how to get yours, if you haven't already) but I fear that may be beyond the power of even the most senior complaints manager.
Still, it can't hurt to ask. I'll let you know how I get on.
On another note, it seems more and more people are jumping to the defence of FGW, and setting up blogs to answer our questions and explain the problems behind the delays. This is great, and the sort of thing that the FGW management has been too short-sighted to provide so far. So, please visit In Defence of First Great Western and see if you can get your questions answered.