No free WiFi? Why?
So there I was, smiling valiantly and answering the questions of rail expert Christian Wolmar, as he asked me exactly why I spend my spare time moaning about First Great Western and sending people badges to wear when their trains are delayed, when something unexpected emerged.
We were filming for the BBC's Week In Week Out series, and I'd agreed to do an interview on Reading station. I dutifully brought along my massively heavy and rather out-of-date laptop, as we'd been told there was WiFi access at the coffee shop on platform four. And so there is, but you have to pay for it, at the rate of £2.50 per half hour, or something like that.
There followed much hassle and bother as the producer tried to use his card to log us on to the system. It took us about ten minutes. My question is: why not make this service free? If it takes ten minutes to log onto it, many people won't bother, and the amount of money it makes must be negligable. So, why not give everyone a treat and offer something useful and free, which they can use when their trains are delayed, thereby distracting them from thoughts of penning a complaint letter to FGW.
Just a thought.
5 comments:
Because "Customer Service" is run by teenage eejuts who need mummy to blow their noses? Railway Treacle? Wolmar knows all about Railway Treacle. Things take years to change on the railway.
Why should the WiFi be free for the minority who wish to use it? It would not be free, it would be paid for in part by those who do not use it, as the overall cost would come out of ticket prices.
Travelled down from Edinburgh to London KingsX on the new National Express East Coast franchise. They have rolled out free wifi across the entire train. Have to say it was brilliant and would make me consider travelling with them over Virgin West Coast. Was on a packed Sunday afternoon train, and there were plenty of users.
Wonder what would make FGW roll out a customer friendly innovation like that?!
Incidentally, East Coast train was on time, and even the Circle line was running with no delays. Got to Paddington and got on the train, which then sat there for 20 minutes with no annoucement or anything. I popped my head out to the door to ask one of the train dispatch crew who merely shrugged their shoulders and said the driver was taking his time! We eventually got moving, but no apology or announcement... The contrast with the almost over attentive staff on NEEC was stark!
wifi coming to FGW soon...
no it isnt: I discussed the matter with a FGW director recently and the crux of it is: those who want wifi already have dongles and wifi inclusion would cost an enormous amount which cant be justified.
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