Actual magic happens

That Insider is a bona fide miracle worker. As promised, I received a letter yesterday with an offer of a free first-class journey of my choice, and news that a priority cheque to the value of £12.00 would be sent out with the greatest haste. I will provide photographic evidence of the cheque when it arrives, as it will indeed be a historic moment.

I think we can deduce from this that the Insider does indeed have the ear of the FGW management, and that we can rely on the sage advice available on the blog In Defence of First Great Western.

However, I have been asked to say that your complaints should still go through the official channels, except in exceptional circumstances. This is because the Insider is very busy fighting crime, leaping tall buildings, and of course answering our many and varied questions about the inner workings of the First Great Western empire.

If talking of those inner workings is your thing, I have also been asked to draw your attention to the First Great Western Coffee Shop, a forum where you can discuss the ins and outs of your daily journeys to your heart's content. It is also a useful place for us to organise ourselves when the time comes for the next fare protest, which the nice people at More Train Less Strain are organising sometime in the autumn.

Thank you for your attention, you may now go back to staring out of the window and wondering why you're not sitting in the garden in the sunshine with a cold drink instead of being stuck at work.