tag:blogger.com,1999:blog-2720533319314375578.post249402449057388352..comments2023-09-22T09:04:08.445+01:00Comments on I Hate First Great Western: DfT and FGW don't tell the truth shockerHelenhttp://www.blogger.com/profile/04370668804468208750noreply@blogger.comBlogger4125tag:blogger.com,1999:blog-2720533319314375578.post-62288624883454085832008-04-18T22:23:00.000+01:002008-04-18T22:23:00.000+01:00First Management, admit a mistake??????? Surely no...First Management, admit a mistake??????? <BR/><BR/>Surely not, anyone who admits a mistake or apologises won't very last long in this empire....<BR/><BR/><BR/>just ask the last MD.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2720533319314375578.post-76975590259551946112008-02-28T15:12:00.000+00:002008-02-28T15:12:00.000+00:00No the reliability figures are correct. What the ...No the reliability figures are correct. What the did was to say that some of the cancellations were the fault of network rail and not FGW. This is important because some cancellations have to be made because of a point failure etc and are not within FGW control.<BR/><BR/>There is a level at which cancellations under FGW control could trigger the loss of the franchise. The total number of cancellations was reported correctly but some of them were wrongly allocated - hence the fine.<BR/><BR/>Train managerAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-2720533319314375578.post-41956890210998564082008-02-27T20:18:00.000+00:002008-02-27T20:18:00.000+00:00Does this mean that the reliability figures report...Does this mean that the reliability figures reported by FGW for the past 12 months are also incorrect? <BR/>Should season ticket holders be getting a 10% (or 20%) discount on renewal?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2720533319314375578.post-36583394744262601082008-02-27T19:24:00.000+00:002008-02-27T19:24:00.000+00:00I am sure there were plenty of unreported cancella...I am sure there were plenty of unreported cancellations. Letters of complaint to FGW cc'd to DfT and Travelwatch are good fun. Mr Haines seems to be upfront about things.Lord Huttonhttps://www.blogger.com/profile/10243668575631936439noreply@blogger.com